We are located in Sofia, Bulgaria

Our online shop is open 24/7

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping charges for orders from the Online Shop?

Delivery charges and times vary according to which country you are in. Please put the items in the shopping cart and it will show you the shipping charge.

Which payment methods are accepted in the Online Shop?

Currently we accept all types of credit and debit cards through Stripe. Stripe is one of the best-known payment processors and adheres to the highest security standards. Your card data is never stored on our site, it goes directly to Stripe and we don’t see it. 

How long will delivery take?

Delivery takes from one to several weeks, depending on which continent, and the current situation with the global pandemic. If you require a very fast delivery, we do offer DHL with a good discount, please contact us to calculate the price for the express shipping.

How secure is shopping in the Online Shop? Is my data protected?

Our payment processor, Stripe, is one of the best-known payment processors and adheres to the highest security standards. Your card data is never stored on our site, it goes directly to Stripe and we don’t see it. 

Regarding the data that we do receive – your email, billing and shipping addresses, we comply to the European Union standards, which are the strictest in the world.

We guarantee that we will never sell or give your data to any third party, unless required by law.

What exactly happens after ordering?

You will receive an order confirmation in your email (if not, please check the Spam/Junk folder).

You will receive another email when we ship your order.

Do I receive an invoice for my order?

If you require an official invoice, please contact us after the order and we will send it immediately by email. We will include a printed invoice with the package if required.

What if I prefer shopping on Etsy?

Each product in our shop is also available in our Etsy shop. You will find a “Buy on Etsy” button, right next to the “Add to cart” button, both on the Quick View pop-up and on the product page.

Our price is the same on both platforms, but Etsy will add local taxes in some cases where our shop will not, so check the price.

How to contact us?

Reach us on any of the networks listed here:

Send us an email

 

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